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| FAQ FOR PROPERTY MANAGERS | |
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| General Questions | Photos |
| | How do I add / change photos? |
| How do I list my property? | How many photos can I post? |
| How much does this service cost? | |
| How do I Edit my property information? | Pricing |
| Why hasn’t my new listing posted? | Booking Fees |
| | Making Payments |
| Account Questions | No Annual Fees / No Hidden Fees |
| I forgot my username / password. | Updating Account Information |
| How do I edit my account information? | Cancellation Process |
| I cannot register my property? | Verifying Receipts |
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| FAQ FOR RENTERS | |
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| General Questions | |
| How much does this service cost? | |
| How do I view properties? | |
| How do I inquire about a property? | |
| How do I know the property is not already booked? | |
| Protection against abuse / fraud | |
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| FAQ FOR PROPERTY OWNERS / PROPERTY MANAGERS |
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| How do I list my property? |
| The first thing you will need to do is register with The Vacation Bug. This can be done by clicking on “List A Property.” After registering as a property owner or manager, you will be able to list as many properties as you like by following the links provided. |
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| How much does this service cost? |
| Advertising with The Vacation Bug is absolutely FREE. There are no hidden or annual fees and no need to ever go through a renewal process. You are only charged by The Vacation Bug when we provide you with a renter for your property. In other words, you do not pay us until we have made you money. What could be better than that? |
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| How do I Edit my property information? |
| As a registered owner with The Vacation Bug, you will have full access to all or your properties and all of the edit features. You can edit your property description, rates, calendar, rooms, and amenities at any time. All you need to do is login and identify which property you would like to edit. Simply click on the field you would like to edit and save all corrections by clicking on the save button. It is that simple. |
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| Why hasn’t my new listing posted? |
| All of our listings must be verified before we can make them available to the public. Your listing request has been received and is currently in a pending status. Within 24 hours your property will be verified and will appear to the public for rent. In the event there is a problem with your listing, The Vacation Bug will contact you right away to make sure any errors are corrected. |
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| I forgot my password |
| Don’t worry, it happens all the time. Simply click on “ RECOVER HERE” and we will make sure and get your password sent to your email within minutes. |
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| How do I edit my account information? |
| Simply login to your account and you will have full access to edit all information. Any changes to your account will be verified by The Vacation Bug before approval. Make sure and click on the save button to make sure all changes are recorded. |
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| I cannot register my property? |
If you are having a hard time registering a property, it means that The Vacation Bug is having trouble verifying your property address as valid. In order to make sure that we
provide a very accurate service to renters we try our best to verify all property addresses accurately before they are published. Please call our customer service at
1-866-VAC-BUG1 / 1-866-822-2841. |
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| How do I add / change photos? |
| This can be done by accessing your property through the EDIT feature. You will need to make sure that your photos comply with the size requirements for upload before entering them onto the site. |
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| How many photos can I post? |
| The Vacation Bug allows each property to have eight (8) photos attached to the listing. These photos are absolutely FREE to upload and only need to comply with the size requirements outlined on the photo upload page. |
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| Booking Fees |
| The Vacation Bug has prepared a business model that only makes money after our advertisers (property owners) have made money. All advertising on TheVacationBug.com is absolutely FREE. Only when the property owners accepts a booking from The Vacation Bug is there a $50 charge per booking. This fee is only a booking fee and will remain the same regardless of the renter”s length of stay. Essentially, The Vacation Bug doesn’t make money until we have provided you with a qualified renter. |
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| Making Payments |
| You will be required to have a form of payment on record with The Vacation Bug. The Vacation Bug accepts all major credit cards. You can update your account / payment method at any time through your MY ACCOUNT page after you have logged in to TheVacationBug.com. |
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| No Annual Fees / No Hidden Fees |
| The Vacation Bug is absolutely FREE to all property owners and/or property managers. There is no annual fee, no hidden fees and there is no renewal from year to year. Simple, once you are advertising with The Vacation Bug, all you have to worry about is keeping your property information accurate for renters. No need to worry about hidden or annual fees ever again. |
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| Updating Account Information |
Updating your account information is very important and very easy. By logging into TheVacationBug.com you can access your account information by clicking on the
MY ACCOUNT at the top of the page. Here you will have full access to all information and history on your account. You can also make updates and changes to your account in these fields. Make sure and save all changes by clicking save at the bottom of the page. |
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| Cancellation Process |
The Vacation Bug understands the rental process. At the same time we understand that reservation sometimes do not always work out. After renter information is released to the property owner / property manager, The Vacation Bug will put a 24 hour hold on all payments. If during that time the property owner / property manager informs The Vacation Bug that the booking did not work out, the property owner / property manager account will never be charged. For late cancellations, simply file a cancellation refund request through your account field. There requests will be reviewed by The Vacation Bug and accurate cancellations will result in a complete refund of booking fees. These cancellation requests must take place within 30 days of the booking cancellation. Please review all of the “terms and conditions” associated with doing business with The Vacation Bug before advertising on TheVacationBug.com. |
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| Verifying Receipts |
| All property owners / property managers advertising on TheVacationBug.com will have full access to their account history through their MY ACCOUNT section that can be accessed after logging into TheVacationBug.com. |
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| FAQ FOR RENTERS |
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| How much does this service cost? |
| The Vacation Bug services are absolutely FREE for all travelers / renters. The Vacation Bug will provide you will all of the tools and resources for finding the best vacation rentals available and you will never pay a dime for the service. |
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| How do I view properties? |
| First select the city that you are interested in visiting. Our entire list of available properties in that area will be presented to you. To further narrow your search, filter your search using the filter tool. This will present you with listings that match your criteria. |
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| How do I inquire about a property? |
| Each listing will give you the option to “REQUEST INFORMATION”. You can either send and email that will be received by the property owner or you can call 1-866-822-2841 and speak to a Rental Agent. Our Rental Agent will assist you in getting your questions answered quickly and will follow through on your request until you are satisfied. Rest assured, both emails and phone requests will be monitored by The Vacation Bug to ensure that you get a timely response to your vacation rental questions. |
